Go to this page to verify your computer & network are compatible with Grapevine.

Having problems?

Try the Troubleshooting tips below. If problems persist, contact us at [email protected].

• ☎︎ Leave your phone # if you would like us to call you. We oftentimes respond within minutes if between 8am-11pm EST.

  <aside> 💡 Wondering why your camera isn't working with Grapevine if you use it often with Zoom or Microsoft Teams? You're not alone! The majority of problems we see are at the browser level, not site-specific, which is why we recommend checking if your camera works with this 3rd party tool — if not, it is definitely a browser problem, and we recommend: ⦿ Confirming camera/microphone permissions are granted for your browser. You probably don't access Zoom/Teams via your browser, so they are not affected by this. ⦿ Restarting your browser or computer.

  </aside>

Troubleshooting

My camera or microphone isn't working.

First, see if your camera works with this 3rd party tool: https://webcammictest.com/

If it doesn't work there, the problem is likely with your browser/device, but you can try these steps next:

1. Are you using Chrome or Firefox? If not, try one of those.
2. Were you prompted to grant camera/microphone access when joining? You need to click 'Yes' when prompted. If you are not prompted...
   • Click the Lock Icon (if in Chrome/Firefox) on the left side of the address bar, then make sure Camera/Microphone is NOT set to 'Block'.
   • Check your computer's security settings to ensure your browser has camera access. On a Mac, you go to System Preferences > Security & Privacy, select the "Privacy" tab at the top of the window, select "Camera" from the list and make sure Google Chrome/Firefox is enabled.
3. Are you using a VPN? Turn it off and refresh the page.
4. Try restarting your browser. Oddly enough, this is sometimes all it takes to fix the problem!
5. If on a corporate network, you may need to use a different network. We continue to add support for more of these network types.
   • Want us to try to get your network working? Contact us and we can schedule a troubleshooting call.
6. Still no luck? Contact us at [email protected]

I'm having connection issues, i.e. people are dropping in/out.

1. Are you using a VPN? Turn it off and refresh the page.

2. Do you see a connection speed measurement at the bottom of your screen? If it is bright red or orange, that means your connection is very weak and you will likely encounter problems — especially when talking in larger groups.

   https://drive.google.com/uc?id=1IIlesM8QSHOPCgCEAKr6H6eYW7prkjEa

3. Are you using Chrome or Firefox? If not, try one of those.